Terms of Use

Effective Date: August 2025

Welcome to The Face Lab. These Terms of Use (“Terms”) govern your use of our website, services, and treatments. By booking an appointment, purchasing a product, or using our site, you agree to these Terms. Please read them carefully.

1. Services & Eligibility

  • You must be at least 18 years old to book treatments.

  • Certain treatments may require a consultation or medical clearance.

  • The Face Lab reserves the right to refuse service if a treatment is not suitable for you or if client conduct is inappropriate.

2. Consultations & Appointments

  • All new clients must complete a consultation before certain treatments.

  • Please arrive on time. Late arrivals may shorten your treatment or require rescheduling.

  • Missed appointments or late cancellations are subject to our Cancellation Policy.

3. Payments & Pricing

  • Payment is due at the time of booking or service.

  • We accept [list accepted payment methods].

  • Prices are subject to change without notice, but confirmed bookings will be honored at the agreed rate.

4. Results & Risks

  • Results vary depending on individual factors. The Face Lab does not guarantee specific outcomes.

  • All treatments carry some level of risk; these will be discussed during your consultation.

  • By booking, you acknowledge and accept the potential risks and side effects.

5. Refunds & Cancellations

  • Please refer to our Refund & Cancellation Policy for details.

  • Products may be eligible for return if unopened and unused, in line with our policy.

6. Health & Safety

  • You agree to disclose accurate and complete health information before any treatment.

  • The Face Lab follows strict sanitation protocols, but you are responsible for following any pre- and post-care instructions provided.

7. Liability Disclaimer

  • Our treatments are non-medical unless otherwise stated.

  • The Face Lab is not liable for any injury, loss, or damage arising from your use of our services, except as required by law.

  • You release The Face Lab and its staff from any claims related to your treatments.

8. Website Use

  • Content on this site is for informational purposes only and is not a substitute for professional medical advice.

  • You may not use our site for unlawful purposes or to infringe on The Face Lab’s intellectual property rights.

9. Changes to These Terms

The Face Lab may update these Terms from time to time. Updates will be posted on our website with a revised “Effective Date.”

10. Contact Us

For questions about these Terms, please contact us at:

The Face Lab
info@thefacelab.ca
416-640-3242